Under the information technology (intermediate guidelines and code of digital media ethics) Rules 2021, social media intermediaries must appoint an official to remedy the complaints of Indian subscribers.
Twitter has appointed its director of global legal policy as a new user grievance officer in India, announced on Monday a day after the intermediate resident grievance agent has ceased. Dharmendra Cantrier, recently appointed to the post, stopped smoking with the Twitter government.
However, the appointment of Jeremy Kessel based in California could add to the row with the central government because the new digital rules call on an Indian resident as a grievance officer. Under the information technology (intermediate guidelines and code of digital media ethics) Rules 2021, social media intermediaries must appoint an official to remedy the complaints of Indian subscribers.
On May 31, May 31, Twitter brought Chartrim as a grievance officer for India. Before that, he was a partner of a TWitter law firm.
The Rendez-vous de Kessel arrives at a time when the micro-bloggers company is engaged in a recovency with the central government on the new computer rules, come into force on May 23. The government slammed Twitter for a deliberate challenge and fault. The new country guidelines imposing appointments of heads of conformity, Nodal agent and grievance agent by social media platforms with more than 500 million users.
Recently, the American giant also lost its intermediate status in India, which makes the company responsible for any illegal user-generated content.